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It takes our team 12 to 17 business days to process your order, manufacture the products and deliver (free of charge). We do everything we can to ensure that you receive your order as quickly as possible, without compromising the exceptional quality of our products.
Yes, you can track the progress of your order by going to the "Package tracking" page.
If your order includes multiple items, they may be shipped separately, depending on available stock and shipping warehouses. Don't worry, your package will arrive shortly.
Deliveries to overseas France (DOM-TOM) are generally longer (between 30 and 60 days) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:
- Guadeloupe
- Guyana
- Reunion Island
- Martinique
- Mayotte
- New Caledonia
- Saint-Barthélemy
- Saint Pierre and Miquelon
- Saint-Martin
- Wallis and Futuna
- French Polynesia
Yes, as long as you have not received the shipping confirmation email, you can modify your order.
Yes of course, as long as you have not received the shipping confirmation email, you can cancel your order.
Yes, we give you the possibility to return your package within 14 days from the date of receipt. Here are the conditions:
- The item must be returned in its original condition (new).
- It must be returned in its original packaging.
You will then be able to benefit from a full refund or an exchange, according to your choice. Return costs are the responsibility of the customer.
Your security, our priority: our site only offers secure and guaranteed risk-free payment methods.
We accept:
Credit cards
Debit cards
Our online payment services:
Paypal*
Stripe*
*Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its efficiency.
*Stripe is a global payment platform. It supports more than 150 local and global payment methods ( Mastercard , Visa) to give you maximum payment options.
Your bank details or credit card information will not be shared with us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.
Yes !
The "HTTPS" present in our store URLs demonstrates the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. It is the best way to protect your data and protect yourself against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the URL bar of the web browser. It is also represented by an "s" which means "secure" and is added to the "http" protocol on the website in the address bar.
